About Prime Rewards

Our PRIME program rewards our users with special rates and lower service fees.

To check whether you qualify for PRIME rewards program, sign in to My Account and view your account status.

Prime Benefits

The rewards program for frequent shoppers.

Up to 15% off HopShopGo shipping rates
Low BuyForMe service fee
No consolidation fee
Reduced re-packing service fee
Increased storage of up to 30 days free of charge

Prime Shipping Rates

Choose Delivery Location :

Fuel Surcharge

In addition to shipping charges, an indexed fuel surcharge based upon the fuel prices published monthly by the U.S. Department of Energy is applicable on shipping charges. This method closely links fuel surcharges to current fuel prices and adjusts quickly to changes up or down in fuel prices.

1 January , 2012 - 31 January, 2012: Fuel surcharge is 13% of international shipping
FEDEX: 13%
1 February , 2012 - 29 February, 2012: Fuel surcharge is 11.5% of international shipping
FEDEX: 11.5%
March 2012: Fuel surcharge is 14.5% of international shipping
FEDEX: 14.5%

Prime Rewards Benefits

To check whether you qualify for Prime Rewards, sign in to My Account and view your account status.

Fees & Services	Usual Rates & Charges	Prime Rewards
Personal U.S. address
Competitive Shipping Rates		Up to 15% discount
Delivery Destinations (over 220 countries)	Unlimited	Unlimited
BuyForMe Service fee	10%	7%
Fuel Surcharge	14.5%of international shipping rates	14.5%of international shipping rates
H$G Dollars Shipping Earning Rate	5.0% of international shipping rates (excluding fuel surcharge)	7.0% of international shipping rates (excluding fuel surcharge)
H$G Dollars Redeemed	0.0% of item cost (Only for BuyForMe service)	0.0% of item cost (Only for BuyForMe service)
Option to Consolidate (Maximum of 15 Packages per shipment)	Free for first 3 packages,(for each shipment)additional package US$1	Free
Standard Insurance up to $10,000 (more coverage on request)	-	-
Free Merchandise Storage	Free for - days	Free for - days
Re-packing Service**	US$- for standard size package	US$- for standard size package
Return Services
Tracking on shipment from U.S. address to your door
Real-Time Order Management
Online Assistance
**Prices quoted are based on for a standard-sized package. A separate quote will be provided for re-packing of non-standard packaging.

FAQ

How do I extend my PRIME upgrade?

If you are already a PRIME user, your PRIME account will be extended by another 3 months whenever you make another 3 shipments.

How do I check my PRIME membership status?

Sign in to My Account. Under your profile, you can view your account type. If you are already a PRIME user, your PRIME validity will be displayed and the number of shipments required for your next membership extension is also indicated.

I have made 3 purchases, why am I not upgraded to Gateway Prime?

You may have consolidated your three purchases into less than three shipments. Please note that qualification for the upgrade is based on shipments.